Manager of Quality & Organizational Excellence Qualification

Free CMQ/OE Practice Test

1. One impediment to contributing to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, rather than on account of any fundamental areas of the experiment. This is what’s called the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational portions of which of such management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The data management approach through which individuals add their knowledge into a common storehouse (for instance a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), but it also uses many tools which aren’t a proprietary section of the methodology. Which of such outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name comes from studies of workers with a factory called Hawthorne Works noisy . section of the twentieth century. The analysis learned that when workers know they’re being monitored in an cmq/oe exam questions, the results with the experiment are usually unique of those achieved by workers enjoying a similar experiment who are unaware they are being monitored. Sometimes the gap is positive, and sometimes the gap is negative, but when workers know they’re being observed in an experiment, the results are often skewed, and also this has to be looked at.

2. B: Human relations management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many people have identified as a pyramid. At the end are the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow believed that fat loss for individuals to own goal of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The data management approach through which individuals add their knowledge into a common storehouse (for instance a database) can be described as codification strategy, or push strategy. The other answer choices are all instruments or strategies widely used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, would be used as part of 5 Whys method of getting to the root of your problem. The diagram concept was created by Kaoru Ishikawa, in fact it is widely used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually found in the style of employee training programs.
For more information about cmq/oe exam questions you can check our new internet page: click to read more