Free CMQ/OE Practice Test
1. One impediment to leading to effective change is the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, rather than as a result of any fundamental facets of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational aspects of which of such management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The knowledge management approach by which individuals add their knowledge with a common storehouse (like a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), just about all uses many tools which are not an exclusive the main methodology. Which of such outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at the factory called Hawthorne Works in the early the main 20th century. The analysis found that when workers know they’re being monitored during an cmq/oe certification, the results in the experiment usually are unique of those achieved by workers taking part in the same experiment who will be unaware actually being monitored. Sometimes the difference is positive, and often the difference is negative, when workers know they’re being observed during an experiment, the results are often skewed, and this have to be taken into consideration.
2. B: Human relations management. Abraham Maslow’s theories are foundational towards the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which lots of people have identified as a pyramid. In the bottom include the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow thought that just isn’t possible for people to offer the purpose of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach by which individuals add their knowledge with a common storehouse (like a database) works as a codification strategy, or push strategy. One other answer choices are all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, would be used as part of the 5 Whys way of addressing the main of an problem. The diagram concept originated by Kaoru Ishikawa, and it’s also commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is known as the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often used in design for employee training programs.
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