Free CMQ/OE Practice Test
1. One impediment to contributing to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and not on account of any fundamental elements of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational components of which of these management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The knowledge management approach where individuals add their knowledge with a common storehouse (for instance a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), just about all uses many tools which are not an exclusive section of the methodology. Which of these outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache procedure for business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at the factory called Hawthorne Works during the early section of the 20th century. The research discovered that when workers know they’re being monitored in an experiment, the outcome from the experiment are usually different than those achieved by workers involved in an identical experiment who will be unaware that they are being monitored. Sometimes the gap is positive, and frequently the gap is negative, however, if workers know they’re being observed in an experiment, the results in many cases are skewed, and this have to be taken into consideration.
2. B: Human relations management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which a lot of people have referred to as a pyramid. Towards the bottom are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow thought that just isn’t possible for individuals to own objective of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach where individuals add their knowledge with a common storehouse (for instance a database) works as a codification strategy, or push strategy. Another answer option is all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, would be included in the 5 Whys method of getting to the foundation of your problem. The diagram concept originated by Kaoru Ishikawa, and it is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is termed the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be utilized in design for employee training programs.
More info about CMQ/OE Practice Exams see this useful internet page: click for info