Small businesses, distributors and retailers are interested in building automation that allows for functions like artificial intelligence (AI), robotics heatmaps, intelligent routing, and robotics. Looks like you’re playing catchup with them. It’s time to make a change.
The time of the foreman walking around the warehouse with a clipboard in hand, cigarette in mouth shouting out orders are long gone. Before you start putting up your hand to say “we don’t allow smoking in the workplace anymore”, let’s talk about the foreman with the clipboard.
At least a decade ago, this would be the quintessential warehouse operator’s daily scene. For those who missed it, this was even considered romantic.
Is there anything wrong with this image? It’s the almost-dirty word “manual” if you haven’t already guessed. Sure, it may not be four letters, but in today’s warehousing and fulfilment landscape – the dreaded swear word may be doing its rounds in your facility when things go missing, customers start complaining or worse still – clients start going elsewhere.
Coming back to the (less romantic) reality of today, we are seeing many retailers and brands equipping themselves with artificial intelligence (AI), robotics and the like. Science fiction? No, nightmare for those not moving in the same direction.
We are, my friends from the warehousing and fulfilment business, talking about automation – and we don’t mean the drinks vending machine.
Automating your business is a serious consideration. You should catch up fast, just like your customers, such as distributors, retailers, and brands, who are moving up in the technology chain.
Customer portal
Let’s start by looking at how to keep your customers informed in real-time and anytime. This means setting up what is called a customer portal. They pay good money to use your space and look forward to the next shipment out when orders come in. They need to know what inventory they have, and where it is stored. Organizations are constantly operating a business. It is essential to have accurate and real-time information about all of this. It is crucial to be accurate and fast with consumer trends constantly changing.
Mobile barcode scanning
An electronic device can register a wide range of data simply by scanning the SKU. This is extremely useful. It is immediately stored in the system, unlike old-school paper recording where errors by the person recording it and losing the sheets of paper is a real thing. Imagine being able instantly to access data or share it with customers. The machine does that.
Billing automation
Have you ever heard someone say, “Have you billed company X?” A bill not made is not charging for services rendered. Paying in cash is more expensive than not getting paid. Automated billing ensures that the machine does not forget and sends reminders to you if payment is not received.
Prepare for the flood of orders
Your customers are swiftly moving into omnichannel or multi-channel distribution. If business is strong, an increase in order processing will strain your resources. All hell probably breaks loose when orders go up by two or three hundred percent.
Prepare for the huge volumes, inventory allocation by letting WMS help you. You’ll be grinning from ear-to-ear when the money rushes in – rather than pulling your hair out just trying to cope.
Like the Dutch building levees in anticipation of the big floods, you too should get digital help to prevent being drowned by the “big event”.
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