Decanting tenants an outstanding practice guide


When a recent disaster occurred, a leading Housing Association deployed an on-the-ground catastrophe response (CATS) teams could secure the large number of displaced tenants within the impacted area. The Housing Association required an urgent situation housing solution for the team that could provide:

• 24/7/365 use of comfortable, long lasting accommodations

• Flexible leasing terms and length of stay options

• Convenient locations in the impacted areas additionally,

to make sure costs were managed effectively, the corporation required a remedy that included consolidated, centralised billing. Previously, associates were negotiating lease terms and signing agreements without company authorisation. This resulted in higher lodging costs, increased incidental charges and greater financial risks and exposure for the employee and also the client.


The Housing Association had to secure an extensive emergency housing solution that would keep your charges down and streamline the billing process hence the CATS team could give attention to meeting their tenant’s needs. Jigsaw, having its broad inventory of hotels, apartments, homes and much more, was able to supply the Housing Association CATS teams with furnished apartments on an extended stay over Four weeks. This solution offered several positive aspects, including:

• Major cost savings

By consolidating all disaster-related employee costs, using furnished apartments instead of resort rooms, and identifying convenient options inside a specific location, the client surely could reduce staff overtime previously used on invoicing and processing, eliminate short-term stay hotel taxes and worked Jigsaw to barter exceptional leasing terms for extended (2 month) stays.

• Improved operating efficiencies through centralisation

Centralisation in the temporary housing process through Jigsaw allowed the client to further improve operating efficiencies through providing one particular source for those housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time needed for repairs or relocation. Providing an emergency housing solution for the leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered a far more comfortable, home-like environment with larger living spaces, full-size kitchens and separate rooms. This solution allowed the client’s employees to target less around the stress and inconveniences associated with getting away from home for very long durations and more on fulfilling the displaced tenant’s needs.

• Enhanced access to critical information

Centralised event data allowed for simplified and consolidated catastrophe reporting. Furthermore, this functionality provided enhanced reporting features essential for successfully managing expenses, sharing information and improving service. Results Through providing a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process and much more suitable housing accommodations, Jigsaw might help the client save lots of time, money and resources. Consequently, the Housing Association enjoyed a savings of more than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP for each apartment. To explore this example study or how Jigsaw perform with you to provide a temporary housing solution for your catastrophe response teams, please call 0845 0000 792 or complete the design below.

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