Decanting tenants a great practice guide


Whenever a recent disaster occurred, a top Housing Association deployed an on-the-ground catastrophe response (CATS) teams could secure the large numbers of displaced tenants in the impacted area. The Housing Association required a crisis housing solution for your team which could provide:

• 24/7/365 usage of comfortable, lasting accommodations

• Flexible leasing terms and length of stay options

• Convenient locations in the affected regions additionally,

to make certain costs were managed effectively, the company required a remedy that included consolidated, centralised billing. Previously, downline were negotiating lease terms and signing agreements without company authorisation. This resulted in higher lodging costs, increased incidental charges and greater financial risks and exposure for the employee as well as the client.


The Housing Association had to secure an all-inclusive emergency housing solution that could keep your charges down and streamline the billing process hence the CATS team could focus on meeting their tenant’s needs. Jigsaw, featuring its broad inventory of hotels, apartments, homes plus much more, surely could provide you with the Housing Association CATS teams with furnished apartments on an extended stay over Four weeks. This solution offered several positive aspects, including:

• Major financial savings

By consolidating all disaster-related employee costs, using furnished apartments as opposed to rooms in hotels, and identifying convenient options inside a specific location, the customer surely could reduce staff overtime previously used on invoicing and processing, eliminate temporary stay hotel taxes and worked Jigsaw to negotiate exceptional leasing terms for extended (60 day) stays.

• Improved operating efficiencies through centralisation

Centralisation of the temporary housing process through Jigsaw allowed your client to enhance operating efficiencies by offering just one source for all housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time needed for repairs or relocation. Providing an urgent situation housing solution for a leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered a more comfortable, home-like environment with larger living spaces, full-size kitchens and separate living rooms. This solution allowed the client’s employees to target less on the stress and inconveniences related to getting away from home for very long durations plus much more on fulfilling the displaced tenant’s needs.

• Enhanced usage of critical information

Centralised event data allowed for simplified and consolidated catastrophe reporting. In addition, this functionality provided enhanced reporting features necessary for successfully managing expenses, sharing information and improving service. Results By offering a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process plus more suitable housing accommodations, Jigsaw could help the client save lots of time, money and resources. As a result, the Housing Association experienced a savings greater than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP per apartment. To explore this situation study or how Jigsaw perform with you to give a temporary housing solution for the catastrophe response teams, please call 0845 0000 792 or complete the form below.

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